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Average rating for Midstate Basement Authorities, Inc. is
4.95 stars of 5 stars - based on 28 reviews
Basement Waterproofing in Waterloo, NY

They were very prompt when coming for the estimates and to do the work. They worked quickly. They were responsive with emails.

Foundation Repair in Auburn, NY

The crew worked very hard and efficiently! As somebody that oversees things almost to a fault…they were very accommodating and answered all questions I had but were still able to make tremendous progress in a very short amount of time.

Concrete Leveling in Cortland, NY

They did a great job, when they said they would do it and charged what they said they would charge.

Bowed Wall Repair in Warners, NY

Contractor responded quickly, and had to return to complete work as a problem developed. Was very responsive and professional.

Concrete Leveling in Baldwinsville, NY

The experience was excellent. Friendly, capable crew on time every day. The work was done quickly and well, and the pricing was very fair. Communication during the work was very good. I’m glad we chose them.

Concrete Repair in Bouckville, NY

Eric and crew are very professional and stand 100% by their work. The garage floor looks great and we are very pleased.

Waterproofing System in Endicott, NY

The staff was fantastic!

From our initial contact with Cynthia in the office, Eric with first evaluation of project to Paul and Nick who performed the labor,, ,each and every one of the staff members were top-notch. We could not have asked for a nicer group of people to work with. The material explaining the company and what to expect were clear and complete, as was the proposal information. Whoever put the booklet together, THANK YOU!
Eric and/or Nicki came out to the house several times to answer questions about the project possibilities. We appreciated talking to a face rather than over the phone or by email when either of us felt it was necessary.
I felt very confident in hiring Midstate. The company presented itself as sincere and trustworthy.
We liked the fact that Midstate is local (based in Ithaca) and were prompt in responding to questions.
The company was willing to complete the job in phases or let us choose the parts we felt were necessary at the time.
On the negative side was the price. Although the Midstate price was fair, when compared to another highly recommended company, we seemed to be able to get the larger project done for considerably less. Whether the waterproofing of the basement from another company will be as good as I believe the work from Midstate would be, that remains to be seen. Price of the entire project was the deciding factor for the overall project.

Company contact and promotional materials – A+
Staff professionalism, friendliness and sincerity – A+
Completed work – A+

Yes, we would certainly recommend this company to others and we would use this company again if the need arose.

Foundation Repair in Vestal, NY

Everyone at Midstate Basement was easy to work with!

From the time we called for an estimate, to Eric and Nicky coming out to assess the job, to the completion of the work, everyone was professional and courteous. The work was completed promptly and when it was discovered that a change order was needed, Eric called and explained what needed to be done and why. We are very pleased with the work Midstate did and would hire them in the future should the need arise. Thanks!

Foundation Repair and Concrete Leveling in Ithaca, NY

Midstate Basement Authorities was responsive and professional. They followed through on the timeline they set, and actually got the project done sooner than projected. There were some questions after the work was done, and they sent someone out immediately to take a look and discuss. Overall I had a very good experience with the company and their work.

Waterproofing System in Elmira, NY

The initial inspection and quote for work was done professionally and in a timely fashion. They were very knowledgeable and experienced. They communicated promptly and professionally. I approved the quote and was hoping to get the work done as soon as possible. They were booked for at least 3 weeks. They knew I wanted the job done as soon as possible. So when a spot came open in their schedule because of a cancellation, they called to see if I wanted them to start the job in the next couple of days. I was very happy with their knowledge of my needs. They communicated about when their crew would arrive and what they needed from me. They were prompt and professional in their work habits. Eric was quick to contact me when there were questions to be answered or decisions to be made. He kept me in the loop of what was happening. They were also cognizant of the weather and, they worked very late one night to make sure a particular portion of the work was done as rain was in the forecast. They finished the job and restored the lawn to a rough grade along with seeding it and putting down straw. I was very happy with the overall experience. I felt like they knowledgeable in their field. They were good about communication and I felt that the price, though not cheap, was reasonable. It has been a couple of months since the work was done and the footer drain and waterproofing of the exterior wall are definitely making a difference. I would recommend them and would use them in the future.

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