Customer Reviews and Testimonials | Page 3
Foundation Repair and Concrete Leveling in Ithaca, NY
Midstate Basement Authorities was responsive and professional. They followed through on the timeline they set, and actually got the project done sooner than projected. There were some questions after the work was done, and they sent someone out immediately to take a look and discuss. Overall I had a very good experience with the company and their work.
Waterproofing System in Elmira, NY
The initial inspection and quote for work was done professionally and in a timely fashion. They were very knowledgeable and experienced. They communicated promptly and professionally. I approved the quote and was hoping to get the work done as soon as possible. They were booked for at least 3 weeks. They knew I wanted the job done as soon as possible. So when a spot came open in their schedule because of a cancellation, they called to see if I wanted them to start the job in the next couple of days. I was very happy with their knowledge of my needs. They communicated about when their crew would arrive and what they needed from me. They were prompt and professional in their work habits. Eric was quick to contact me when there were questions to be answered or decisions to be made. He kept me in the loop of what was happening. They were also cognizant of the weather and, they worked very late one night to make sure a particular portion of the work was done as rain was in the forecast. They finished the job and restored the lawn to a rough grade along with seeding it and putting down straw. I was very happy with the overall experience. I felt like they knowledgeable in their field. They were good about communication and I felt that the price, though not cheap, was reasonable. It has been a couple of months since the work was done and the footer drain and waterproofing of the exterior wall are definitely making a difference. I would recommend them and would use them in the future.
Basement Waterproofing in Horseheads, NY
We’ve been having water in the basement for the last several years after any rainfall. Once we noticed that water was visibly coming out of a crack in the wall and pooling up, we decided to look for a fix. Midstate was quick to come by and assess the situation and give us a quote. It took a few weeks for them to fit us in as they were quite busy, but once the job was scheduled there was no hassle in getting the work done. They filled and patched the leaking wall, installed new run off drains for the downspouts, and did a great job cleaning up all in one day. After the next rainfall we noticed a little bit of water coming up from the base of the wall. When we contacted them, they were quick to respond and sent someone out the next business day to modify the patch on the wall at no additional charge. We were informed that this is common with old walls, and to be expected. Everything’s been fine since then, and I can highly recommend the companies services. They also worked with us to finance the job in an affordable manner which was a huge plus!
Crawl Space Encapsulation in Canandaigua, NY
We moved in a new house in July 2014 and through inspection we knew there was no insulation in the crawling space under our living room. We wanted this solved asap before the winter. Mr. Leach’s company was referred to us by another company. There was a good communication with the office from the beginning. Mr. Leach came out to our place for an estimate of the project. It was very clear what to expect, job wise and price wise. They finished insulating our crawling space in 3 mornings with 3 people. The people who came to our house were friendly, correct and professional as well as the people we communicated with in the office. Overall very happy, a job well done!
Wall Crack Repair in Honeoye Falls, NY
The workers were prompt, courteous, and clean. They explained what they were doing and why, and gave us some advice on fixing a nearby (unrelated) insulation issue. They told us what to expect from the patch, and assured us that we could call them with any questions or concerns. We would absolutely use Midstate Basement Authorities again, and recommend them to others.
Foundation Repair and Crawl Space Encapsulation in Pittsford, NY
We’re renovating a 1910 house in downtown Ithaca and our structural engineer found some weak spots in the old stone foundation. Also, the dirt crawlspace was horribly musty and mice-infested. The whole house smelled like dirt. Midstate was prompt to reply and come out to the property and then emailed a quote. We got one other quote for the crawlspace encapsulation from the outfit most known for that service in Ithaca, but Midstate was quite a bit less. Foundation repair estimate wasn’t cheap, but the stone foundation was really bad and involved pouring concrete, etc, so the price seems fair. Got on the schedule very quickly and had new concrete footers poured in front and back of house, several rotted support posts were replaced with pressure-treated 6×6’s, and crawlspace was completely encapsulated. We’re just waiting on our spray-foam contractor to seal around the edges of the crawlspace when he sprays the rest of the house in a couple weeks. CRAWLSPACE ENCAPSULATION note… this is the best money we will probably have spent on this entire renovation. The entire house smelled like dust and dirt and dead mice. Even sticking my head in the crawlspace made me cough. Now, it’s completely lined with a thick bright white sheet of plastic with not an inch of dirt in sight, and the support posts are all solid. The air quality difference is already astounding. The entire house used to smell like crawlspace but now the crawlspace itself doesn’t even smell. Very happy with this decision!
Foundation Repair, Crack Sealing, Waterproofing in Ithaca, NY
I would recommend this company to anyone!
From the president, to office staff to the incredibly wonderful workers —they have been excellent. Throughout the cellar, I had the front wall braced, a sump pump installed, a moisture barrier put on the walls and plywood over all the walls. The company dug out and sealed cracks in the floor and arranged to have it painted. Midstate also dug around the front and side of my house and installed pipe and stone to wisk water from the front. I sit in an usual place because I get run off from state and county roads and a farmer’s 107-acre field. Of course, no one will to do anything about it. For the last three years, after a moderate rain I would listen to my sump pump go off every two to three minutes. I was a nervous wreck. Since the restoration, everything is dry and I really haven’t heard my sump pump run. It has been pure heaven. Everyone I have dealt with from Midstate has been caring and professional. They even sent flowers when I had a car accident! They truly are a wonderful company.
Waterproofing in Lansing, NY
I can’t say enough good things about Midstate Basement Authorities.
From my first experience with the office manager, my initial meeting with the president of the company, Eric Leach(who is a very hands on leader), to the last of the work being completed, everyone was professional, hard working, respectful, friendly, courteous and polite.
The first time Eric came to meet me he gave me an information packet about the company. I was very impressed by that and very much liked the fact that Midstate is a local company.
Before I agreed to have the work done, Eric was very helpful in answering all of my questions. We communicated via phone and e mails. He was always very prompt in getting back to me with an answer to my questions.
The work took two days to complete. I found the men who were here to have all of the qualities that I stated above. They would keep me informed as to what was happening in the work process. They arrived on time, worked very hard and before they left (after putting in long hours) cleaned everything up. I am amazed at how clean the area where the small cement mixer had been is.
After the job was completed I had one small thing I wanted adjusted and the next day, after contacting Eric, it was taken care of.
Before this job was done, in my Bilco door area, every time it rained water came in through the walls and floors. Since the work was completed it has rained and the area is DRY!!!!
I would highly recommend this company to anyone with a wet basement!!
Basement Waterproofing System in Manlius, NY
Midstate Basement Authorities is a very professionally-run organization. They were punctual and very good at communicating. Eric put some thought into our particular problem and suggested a range of possible solutions. They did what they said they would do on schedule and addressed small issues quickly and effectively. I would recommend them.
Waterproofing and Foundation Repair in Skaneateles, NY
I can’t say enough positive things about the job that Midstate did for us. We are in the process of selling our house, so it was crucial that we had the issues with our foundation parge coat addressed quickly and professionally. From the initial consultation to the follow up visit the day after work was completed, we were provided with top-notch service. We received a detailed estimate, outlining exactly what was to be done and Eric quickly and thoroughly responded to all of our follow-up questions before and during the work. The work crew was punctual, efficient, and meticulous in their maintenance and clean up of the work area. I daresay that they left the basement even cleaner than they found it! Of course, the work itself looks great– out 100+ year old foundation looks like it will stand for another 100 years. Given our circumstances, we were particularly appreciate of their willingness, at a busy point in the season, to accommodate our need to get things done quickly, even when we asked (twice!) to change the start date at the last minute. I would enthusiastically recommend Midstate for any basement waterproofing or foundation job, large or small. These guys are true professionals.